At Kaddora Tech, we are committed to ensuring you have a smooth and positive experience with Kaddora Theme. To help you get the most value from your purchase, we provide dedicated support services directly related to the theme’s features, functionality, and performance.
This Support Policy explains what is included in our support, what is not covered, and how you can request assistance—so you know exactly what to expect.
We help you understand how Kaddora Theme works. If you have questions about:
Our support team will provide clear explanations and guidance so you can use the theme effectively.
If you encounter any bugs or technical problems that affect the normal operation of Kaddora Theme:
Our goal is to ensure the theme functions as described.
Kaddora Theme may include or recommend third-party plugins, libraries, or assets that are essential to its functionality (such as page builders or demo import tools).
We provide:
If an issue originates from the third-party provider, we may guide you to their official documentation or support channels.
Note: Kaddora Tech is not responsible for bugs or limitations inherent to third-party software, but we will assist where reasonably possible.
Support does not include:
For advanced customization, we recommend hiring a professional developer or designer.
We do not provide assistance with:
These depend on your hosting environment and should be handled by your hosting provider or technical expert.
Support does not cover:
Custom fonts or typography not included with the theme
You can request support through:
Marketplace messaging or ticket system
Official Kaddora Tech support channels (if provided with the theme)
Some resources such as documentation, FAQs, or knowledge bases may also be available to help resolve common issues faster.
Kaddora Theme includes free lifetime updates for as long as the theme is available on the marketplace. Updates may include:
Bug fixes
Performance improvements
Compatibility updates
New features or enhancements
Our support is intended for reasonable and legitimate requests related to the normal use of Kaddora Theme.
To ensure fair support for all customers:
Excessive, repetitive, or out-of-scope requests may be limited
Requests unrelated to the theme’s intended functionality may not be addressed
By purchasing and using Kaddora Theme, you agree to this Support Policy and the rules set by thme policy . Our goal is to provide reliable, transparent, and professional support—so you can build with confidence.